Individual-Level Findings
Interviewed pharmacists expressed contradictory attitudes surrounding LAI-PrEP administration. Half (n = 15) of the pharmacists demonstrated little hesitancy in providing LAI-PrEP and further indicated that training was a key factor in their readiness. However, about one-quarter (n = 7) shared that they were not comfortable administering LAI-PrEP because of the gluteal injection site.
Training is Key
Many participants indicated willingness to provide LAI-PrEP and pointed to their previous training in administering immunizations, stating that potential future training would improve their comfort level in administering gluteal injections.
Pharmacists have been trained to give immunizations intramuscularly, and some pharmacists are then also trained to give deep intramuscular injections, so I wouldn’t hesitate. (Participant 27, independent community pharmacist)
Discomfort with LAI-PrEP Administration
Several participants indicated that they were hesitant to provide gluteal injections expressing that the injection site was “a bit more intimate” compared with an injection in the arm (Participant 13, hospital pharmacist).
Honestly, I’ve done injections before, but most of my injections are just like flu injections, so it’s on the arm. It’s different when it’s a gluteal injection… I feel like there might be some discomfort there. (Participant 16, clinic or ambulatory care pharmacist)
Two additional participants were concerned that asking patients to “pull down their pants” in the pharmacy could result in an uncomfortable patient interaction (Participants 15 and 24, hospital pharmacists). One expressed specific beliefs about persons who acquire HIV, stating that administering LAI-PrEP would mean having to “deal with a patient that… maybe they take part in risky business” (Participant 15).
Organizational-Level Findings
Most interviewed pharmacists (n = 20) described issues surrounding LAI-PrEP implementation at the organizational level. Three themes emerged related to the delivery of LAI-PrEP within the pharmacy setting: financial considerations (n = 6), workflow and staffing issues (n = 7), and the need to protect patient privacy (n = 13).
Financial Considerations
Participants expressed financial considerations as a factor in implementing LAI-PrEP, especially given their uncertainty regarding the amount of reimbursement offered by third-party payers.
It’s a $150 loss on the cost of the medication, so I can’t spend, you know, $3700 on the drug, and have [the specialty pharmacy] pay me $3550 and lose $150 on him every time he walks in the door to get a shot. It’s not financially viable. And if I got a dozen patients on that, I mean it would literally put us out of business to do that. And then on top of that we need to provide them with the injection, and that takes time and the consultation, and I can’t lose money on it. (Participant 2, independent community pharmacist)
Considerations for “carrying the cost of these products” included whether the pharmacy has capacity and authority to “buy and bill” (Participant 3, independent community pharmacist), a process that allows healthcare providers to acquire medications and directly bill medical plans, and whether their patients would routinely access the medication, making it more “commonly dispensed” (Participant 26, independent community pharmacist). Similarly, several participants raised the issue of receiving payment for the time it takes to provide LAI-PrEP–related services, from patient consultation to HIV testing to the actual administration of LAI-PrEP injections.
Workflow and Staffing Issues
Interviewed pharmacists questioned how LAI-PrEP provision would fit into their current workflow and availability of staff. Participants shared their concerns about asking pharmacy staff to do too much in the context of competing tasks or priorities and the potential need to rely on appointment-based services to minimize disruption to the current workflow.
But for pharmacists by himself, by herself, one person at the same time, pharmacists have to counsel and to answer the phone and do this and do that. It’s just asking for too much. It’s not fair. (Participant 15, hospital pharmacist)
With a potential increase in duties for pharmacists seeking to implement LAI-PrEP, some participants indicated that further safety precautions may be needed, including security protocols, infection control, and plans to address medical emergencies.
Privacy
Concern for patient privacy was the most common theme with over a third of participants agreeing that private rooms, spaces, and/or barriers are needed to administer LAI-PrEP using gluteal injection. Several participants mentioned not having access to such facilities, whereas others stated that they had already constructed private areas in their pharmacy.
Structural-Level Findings
Interviewed pharmacists (n = 4) identified regulatory restrictions from varying state, local, and professional organizations in California as a structural-level barrier that has limited their ability to implement LAI-PrEP.
Regulatory Barriers
Several participants stated that key entities, such as the California State Board of Pharmacy, the California Department of Public Health, and public and private health coverage providers, maintain multiple, and at times contradictory, procedural rules and requirements for implementing LAI-PrEP.
[These entities] are disparate in how they work, each of them has their own ecosystem, their guidelines, their rules, right. And the manufacturer has their rules. The Office of AIDS has their rules, and then the California State Board has their own rules on what pharmacists can do… they are in their own separate bubbles, and they rarely intersect. Like there’s a few points where they intersect… but it’s not enough and that’s why I feel like it’s an uphill battle. (Participant 3, independent community pharmacist)
These rules were often related to medication reimbursement, payment for services, training and certification requirements, and safety protocols and procedures. Some participants viewed patients covered by commercial health plans as being at a disadvantage because LAI-PrEP may not be covered in their prescription drug coverage plans, whereas patients insured through Medi-Cal (state Medicaid) were expected to have coverage for LAI-PrEP.
There’s no like standardized method of coverage. So if a patient has Medi-Cal it’s like a gift because it’s covered and it’s easy to deal with. If they have private insurance, commercial insurance, it’s pretty much a nightmare. (Participant 5, clinic or ambulatory care pharmacist)
Another significant issue raised by participants was drug manufacturers’ control of their products because LAI-PrEP is considered a specialty drug and, therefore, can only be accessed by select specialty pharmacies. Participants described serving as a “middle person” in facilitating patients’ access and shared specific steps of shipping LAI-PrEP first to an eligible facility, such as a doctor’s office or another pharmacy, to receive the medication for their patients.